Customer Support Specialist

منذ 4 أيام

Sadd El Baouchriyeh, Mount Lebanon JustMarkets عن بُعد دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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مجانًا عبر البريد الإلكتروني أو Google

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic speaking clients, ensuring they receive timely and effective assistance. Responsibilities Efficiently responds and communicates with clients to understand and service their needs via live Effectively analyses customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Builds rapport with clients and effectively diffuses conflict and opposition Contributes to team effort by accomplishing related results as needed Committed to meeting quality standards in processing customer adjustments Requirements Proficiency speaking and writing in Arabic and English (French as an advantage) Computer literacy Basic knowledge of work with Google framework (Disc, Sheets, Docs) Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection

We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period is provided 12 shifts of annual leave per year 8 shifts of sick leave per year Remote work Budget for professional development and language learning Budget for healthcare related expenses

Customer Support Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Sadd El Baouchriyeh

عروض مماثلة

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Support Specialist

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Sadd El Baouchriyeh

عروض مماثلة