Inclusion Officer – National Post

This position is contingent upon confirmation of donor funding. The anticipated start date is November/December 2026. The inclusion officer will support the integration of specialized services within RI-supported PHCCs and PHC Satellite Units under the project. Under the supervision of the Health coordinator, the inclusion officer will identify and assess needs for assistive devices and specialized services, monitor assessments and service provision at the PHCCs, ensure accurate reporting at PHC level. The role will support access to specialized services for crisis-affected communities, including IDPs, refugees, host community members, PLWs, and PWDs. The inclusion officer will work closely with PHCC staff, public health officers and field medical coordinators to ensure safe, confidential and coordinated care.

Key responsibilities
In accordance with established project guidelines, the Inclusion Officer will be the focal point in ensuring that target population receives intended services in the assigned area. S/he will:
• Serve as the main focal point for coordination, monitoring, and reporting referrals and service provision within his/her area for the case management.
• Will implement and monitor the case management plan of identified cases according to set criteria, for moving PwD through the process of change, and toward the goal of self-sufficiency and achieving their highest level of functioning.
• Provision of Assistive Devices: Acts as focal point, in coordination with RI’s Field medical coordinators, and PHC Staff for approval, coordination, monitoring, and reporting of provision of assistive devices at PHCCs or externally contracted Rehabilitation Centers.
• Provision of Rehabilitation Therapy: Acts as focal point, in coordination with RI’s Field medical Coordinators, and PHC Staff for approval, coordination, monitoring, and reporting of provision rehabilitation therapy (physiotherapy, occupational, speech therapy) at PHCCs or externally contracted Rehabilitation Centers
• Conduct monitoring visits to PHCCs and contracted referral centers
• Monitor service delivery quality in contracted referral centers (diagnostics/rehabilitation centers) and reports challenges.
• Follow up on data entry inside PHCCs and monitor quality and accuracy of data entered and provide support for data entry clerks.
• Monitor and report any challenges and/or gaps identified to inform adjustments to the program
• Complete project documentation for assigned activities. Assist with identifying information for case studies and reports on promising practices.
• Participate in meetings with Health Coordinator to Track indicators and prepare weekly reports on PWD data.
• Work closely with PHCC staff, CHVs and case/referral focal points to strengthen safe referral pathways for SGBV, child protection, disability, health, nutrition and other protection-related concerns.
• Maintain professional and respectful communication with beneficiaries, families, PHCC teams, partners and other actors, and promptly report any incident or concern that may affect service quality, safety or RI's reputation.
• Apply cultural sensitivity, impartiality, confidentiality and a patient-centered approach when dealing with beneficiaries under all circumstances.
• Coordinate closely with the Health Team and PHCC staff to ensure timely follow-up, case review and referral closure where possible.
• Perform any other duties as requested by Health program coordinator Outreach activities and networking
• Conduct regular visits to supported PHCCs, ensure proper implementation of the inclusion activities and lead on referrals between sectors and health actors when needed. Reporting and Documentation
• Report weekly progress, challenges, referrals and follow-up actions to the Health Program Coordinator.
• Participate in regular Health Team meetings.
• Maintain organized electronic and hard-copy case documentation at PHCC level in line with confidentiality, data protection and RI procedures. Behavior and conduct
• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional.
• Reports any concerns.