Operations Manager

We are hiring an Operations Manager with a strong data mindset and experience managing online teams. Someone who knows how to hire, train, promote, and let go of agents—and isn't afraid to use tech and numbers to run a tight operation. What you’ll do:
• Hire the right agents, and un-hire when performance doesn’t meet the bar.
• Manage day-to-day operations and maximize team efficiency.
• Oversee and develop a team of online agents.
• Conduct training, coaching, and evaluations.
• Handle escalations and daily issues—internally and externally.
• Promote high performers, demote or exit low performers.
• Collaborate with other departments to improve systems and processes.
• Use data and dashboards to make decisions, spot gaps, and drive improvements. What you’ll bring along:
• 3+ years of experience as an Operations Manager or in a similar role.
• Hands-on experience managing online or remote agent teams.
• Track record of hiring, training, promoting, and letting go of agents.
• Strong data mindset—you know how to read numbers and act on them.
• Solid grasp of tech tools, CRMs, dashboards, and automations.
• High-level communication skills and ownership mindset.
• Fluent in English—written and spoken. What you’ll gain:
• Work with talented people across nationalities in a fast-paced, no-nonsense environment.
• Be part of a company that rewards outcomes, not time.
• Rapid growth for those who perform.