Deputy Manager, Branches Network

Job Title

Deputy Manager, Branches Network

Location

Position Summary

Responsible for supporting the management and performance of the Branches Network by overseeing branches operations, driving sales growth, monitoring KPIs and ensuring targets across branches are achieved. While ensuring compliance with company policies and regulatory requirements.

Primary Duties and Responsibilities

Branches Management 

• Implements operational strategies to develop branches’ performance and productivity
• Develops teams in branches and Branch Leads in the aim of optimizing operations quality and customer service
• Achieves and ensures to meet targets set by the management across the network
• Works on reinforcing cross-selling and up-selling techniques across the team
• Acts as the primary point of contact between Branches and Head Office functions, ensuring all requests are properly channeled and executed
• Ensures that all branches follow safety, health and business regulations
• Controls and monitors the budget and expenses of all branches
• Collaborates with Security division to investigate any suspicious activity
• Conducts frequent site visits to the branches

Reporting & Data Analysis

• Determines and sets Branches KPIs; tracks and reports on KPIs’ performance
• Monitors key products/ services and sales within the branches to ensure profitable and sound business practices and a high quality of service for members
• Prepares performance reports for presentation to Retail Network Manager regarding branches operations, transactions, customers and key KPIs
•  Designs, validates and manages surveys to ensure:

1. Input on customer satisfaction

2. Potential problems in branches

•  Maintains a working knowledge of competitor’s network, services, products, prices, competitive factors and market conditions
• Submits monthly & yearly reports and measures performance and results
• Manages budget & forecast, prepares and analyses numbers and figures 
• Connects frequently and actively with colleagues probing for additional information to improve the overall division output 

Process Improvement

• Analyses the current processes to identify any areas of improvements and proactively seek solutions and recommendations across the division.
• Handles the process design, evaluation and implementation in functional areas
• Collaborates and trains colleagues on new processes, procedures and systems all while sharing ideas and supporting projects

People Development

• Leads team members in terms of tasks execution, delegation and staff empowerment, effective guidance, motivation and coaching, performance management and career development
• Engages in role model behavior through building long term wellbeing in the firm
• Creates an inspiring team environment with an open communication culture
• Ensures team members comply with all policies, procedures, and applicable regulations.

Risk Assessment

• Performs a risk assessment by analyzing current risks and identifying potential risks and create business continuity plans to limit risks
• Builds risk awareness amongst staff by providing support and training within the company in relevance to functional area

Knowledge, Skills, and Abilities

Qualifications:

•  Bachelor Degree in Business Administration, Economic, or equivalent
• Masters Degree is preferable

Technical Skills:

• Fully proficient in English and Arabic; moderate In French
•  Proven experience in retail and management, customer service, retail, banking sector, quality assurance
• Advanced knowledge in MS. Office especially in Excel
• Ability to write clear and advanced analytical reports, communicate findings, and articulate proposals
• Demonstrates ability to look for relevant data while looking for problems (historical and upcoming)
• Good knowledge of sales and marketing
• Commercial awareness

Relevant experience:

12+ years