Customer Intelligence Specialist

منذ 8 ساعات
Saida, South Lebanon Toothpick دوام كامل
Join our team and help us build strong relationships with our clinic partners while delivering an excellent customer experience.

Key Responsibilities

  • Receive and respond to clinic inquiries.
  • Support clinic training and activation.
  • Follow up on expired clinic documents and update clinic profiles accordingly.
  • Review and organize data received from clinics.
  • Follow up on KYC requirements for new and existing onboarded clinics.
  • Handle refund requests and clinic-related cases.
  • Analyze clinic activity and identify recurring trends or issues.
  • Prepare insights on clinic behavior, engagement, and support needs.
  • Highlight inactive or low-engagement clinics for follow-up.
  • Prepare a monthly summary report of completed activities.
  • Share recurring clinic feedback and key observations with the relevant teams.

Working Conditions
  • Location: Office
  • Working Days: 5 days/week
  • Working Hours: 8 hours/day


Requirements

Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field is preferred.
Experience in Customer Support, Customer Success, Account Management, Operations, or a similar role.
Strong follow-up and relationship-management skills.
Excellent organizational skills with strong attention to detail.
Ability to handle multiple requests, cases, and follow-ups efficiently.
Good problem-solving and decision-making skills.
Ability to work collaboratively with different teams and communicate feedback effectively.
Proactive, responsible, and customer-oriented mindset.


وظائف مشابهة في Saida

عروض مماثلة