Check out Agent

As a Check-Out Agent, you will play a pivotal role in providing efficient and professional check-out services to our patients following their appointments. Your responsibilities will include collecting payments, scheduling follow-up appointments, and ensuring that every patient leaves our clinic with a positive and memorable experience, in line with our mission of unparalleled excellence in cosmetic enhancement services.

1. Collect payments: Process payments from patients for services rendered, including cash, credit card, while ensuring accuracy and efficiency.
   
2. Issue invoices and receipts: Generate and provide patients with accurate invoices and receipts for their records, ensuring all necessary information is included.
   
3. Schedule follow-up appointments: Assist patients in scheduling their next appointment or follow-up, ensuring optimal coordination and adherence to the clinic's scheduling protocols.
   
4. Address patient inquiries: Explain the services, policies, and procedures offered at the clinic to patients and clarify any questions or concerns related to charges, discounts, or billing procedures.
   
5. Contribute to a premier patient experience: Uphold the clinic's high standards for customer service and patient care, ensure that each patient has a positive and memorable experience by being courteous, attentive, and empathetic and resolve any issues or complaints in a professional manner.
   
6. Record Keeping: Maintain accurate and up-to-date records of payments, appointments, and other relevant information using the clinic's computerized system. This helps in maintaining proper documentation and ensuring smooth operations.
   
7. Coordinate with clinic staff: Collaborate with specialists, nurses, and other staff members to ensure seamless patient flow.
   
8. Maintain clean and organized desk: Keep the check-out area clean, organized, and stocked with necessary materials, contributing to a pleasant and efficient environment for patients and staff.
   
9. Adhere to clinic policies and procedures: Follow and uphold the clinic's policies and procedures, including those related to patient privacy, confidentiality, and safety.
   

Requirements

Education & Experience

●       High school diploma or equivalent required; higher education in a related field is a plus.

●       Minimum of 1-year experience in a customer service, reception, or check-out role, preferably in a healthcare, luxury retail, or beauty setting.

Competencies & Skills

●       Excellent communication and interpersonal skills, with a friendly and professional demeanour.

●       Strong attention to detail and ability to multitask in a fast-paced environment.

●       Basic understanding of financial transactions, invoicing, and payment processing.

●       Proficiency in using computer-based systems and software for payment processing and appointment scheduling, and a willingness to learn new systems and applications.

●       Understanding of patient privacy and confidentiality regulations.

●       Bilingual in English and Arabic (French language is a plus).