Head of Distribution Services

منذ 17 ساعات

Beirut, Beirut, لبنان CIS Group دوام كامل

CIS Group – ICT Company located in Jal El Dib, is looking for an ambitious and motivated Head of Distribution Services for Africa Distribution to build and lead a new Distribution Services Business Unit focused on delivering high-value, end-to-end services for leading IT brands including Huawei, Cisco, HPE, and Dell.

 

Responsibilities

  • Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit. 
  • Develop a roadmap for services such as pre-delivery configuration, staging, installing, post-sales support, and warranty handling.
  • Identify service opportunities aligned with vendor programs (HPE Complete Care)
  • Serve as the main liaison between the distribution services team and vendor service organizations
  • Ensure compliance with vendor service delivery frameworks and certifications.
  • Build and standardize service offerings across the distributed brands, such as: Logistics & warehousing, Deployment services, …
  • Define SLAs, pricing models, and delivery capabilities per brand.
  • Recruit, train, and manage a services team
  • Develop the business unit P&L and oversee budgeting, forecasting, and cost control.
  • Collaborate with the commercial/sales teams to support customer engagements and tender responses.

 

Qualifications

  • Bachelor's degree in IT, Engineering, Business Administration, or related field.
  • 8-12 years of experience in IT distribution or service delivery.
  • Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell.
  • Familiarity with regional logistics and customs requirements.
  • Based in Lebanon, willing to travel