Teller

DescriptionFor Internal Applicants: In addition to the updated online profile, a letter of intent should be addressed to the Human Resources Department with a copy to the concerned Supervisor(s).Within the framework of Lebanese Law, the American University of Beirut is an equal opportunity employer.Job Summary: Carry out complete tasks whereby the patients receive a one stop service, including reappointments, appointments in AUBMC servicing departments, admission requests, insurance approvals as well as perform a variety of cashiering duties including issuing receipts for cash base services and verifying coverage of all cleared services rendered. Maintain focus on the patient to promote a positive experience.Support the mission and vision of the American University of Beirut Medical Center (AUBMC) and that of the Departments.Tasks:Greet, receive and create a positive experience for every patient/family by demonstrating a professional, caring, empathetic and friendly approach following the service excellence standards and guidelines.Register patients accurately, including referring Physician and type of examination, and schedule needed appointments on AUBHealth, where applicable.Provide patients with the list of required documents to present at time of test and the instructions/guidelines pertinent to each procedure, where applicable.In case of admission, secure all requested paperwork and guide the patient to the Patient Access Office.Receive cash and count them, banknotes are checked for possible forgery, and serial numbers of bills are recorded and acknowledged by patients' signatures.Control all checks received (wording/amount) and credit cards payments; associate receipt to check along with patient's contact number.Secure insurance approvals and verify coverage of all cleared services rendered.Perform daily closing as per cash control lists and reconcile cash to booked receipts and report discrepancies as well as credits daily closing as per credit closing processes.Issue receipts for cash-based services with correct amounts and codes.Investigate inquiries and solve problems according to each case and needs and refer special concerns related to patients to the supervisor.Perform other related duties as assigned by direct supervisor.Critical Competencies: Client Focus, Achievement Orientation, Organizational Awareness, Communication Skills, Initiative, Problem Solving, Team Skills, Professionalism, Financial Management.Knowledge: Knowledgeable about third party coverage processes and procedures. Ability to deal with numbers.Minimum Education/Experience:  BACC II with 2-3 years' experience as Assistant Cashier at AUBMC.Or Bachelor's Degree in Business Administration or related field with 1-3 years of related experience preferably in a healthcare setting.Minimum Languages: Arabic and English (IET score >/= 500).Computer Skills: Familiarity with commonly used Microsoft applications.Reporting Channel:1st Level: Nurse Manager/Clinical Manager/Clinical Department Administrator and Cashier Manager (for financial tasks and financial workflows).2nd Level: Nurse Leader for Clinical Affairs/Chairperson & Director of Financial Planning and Budgeting Dotted Line: Director of Financial Planning and Budgeting JOB CHARACTERISTICSPhysical Effort: Occasional Physical EffortWork Schedule: Shift Rotation BasisWorking Conditions: Normal