Renewals Manager

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.

This is a remote position that must be based on the East coast

As a Renewals Manager you will be responsible for managing the entire renewal lifecycle for our customers, playing a critical role in driving retention, reducing churn, and maximizing net revenue retention through seamless and strategic renewal processes. As one of our first dedicated Renewals Managers, you will help define and establish best practices and processes for our renewal operations.

What You Will Be Doing

Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction
Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage
Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals
Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies
Track and analyze renewal metrics, providing regular forecasts and insights to leadership
Identify upsell and cross-sell opportunities within the existing customer base
Develop and implement standardized renewal processes and best practices
Negotiate renewal terms and conditions when appropriate
Maintain accurate customer data and renewal information in our CRM system
Build strong relationships with technical stakeholders and security teams at customer organizations
Stay informed about product updates and industry trends to effectively communicate value to customer

What You Bring With You

3-5 years of experience in renewals, account management, or quota-carrying sales roles
Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth
Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS
Understanding of security operations, workflows, and challenges faced by security teams
Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders
Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
Experience using CRM systems (Salesforce preferred) and data analysis tools
Excellent organizational skills with the ability to manage multiple accounts simultaneously
Self-motivated with the ability to work independently and establish processes

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At Tines, we're all about trying new things and taking the leap. If you're second-guessing your application, we hope you'll trust your gut and take the leap too Applying for a new job isn't always easy, especially if you're thinking of a career pivot – but we're big believers in learning and growth here at Tines, so you've nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We'd love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

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