Transfer Center Specialist

il y a 2 semaines

Lebanon, New Hampshire Dartmouth Health Temps plein


Overview

This position has the potential to be Fully Remote after the training period in Lebanon.

The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters.



Responsibilities


• Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded.


• Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue.
• Maintains accurate documentation in the EPIC consult queues


• Establishes timely communications between referring provider and service provider


• Develops and promotes long-term relationships with referring facilities and providers.


• Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.


• Performs other duties as required or assigned.



Qualifications


• High school or equivalent required. Some college preferred.


• Knowledge of medical terminology required
• Two (2) years of experience in a healthcare environment strongly preferred.


• EMT, LNA or MA desirable
• Comfortable with the use of multiple software platforms and multi-line phone systems.


• Exemplary interpersonal communication skills and demonstrated team player.
• Must be capable of performing accurately and calmly in a fast-paced environment.


• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.



Required Licensure/Certifications


• None


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