SPA Receptionist

Reporting to the Leisure Manager, you will be the first point of contact for guests entering our Spa and Fitness Centre, creating a lasting first impression. You ll warmly welcome and farewell all Spa clients, hotel guests, and gym members, ensuring every interaction is personal and memorable. Working alongside a passionate and talented team, you ll help deliver exceptional experiences that reflect the Movenpick brand. With a proactive approach, you ll anticipate guest needs and support the smooth operation of our facilities. Your positive, uplifting energy and genuine connection with guests help foster a safe, inclusive, and welcoming environment for all.

You key responsibilities will include:

• Assist all visitors to the Spa and fitness center, each time delivering an amazing guest service experience
• Manage inquiries & treatment bookings
• Upsell products and services, effectively providing solutions to meet the needs of our guests
• Ensure this outlet is kept immaculate at all times including gym & pool areas and treatment rooms.

Whilst talent and attitude are our primary requirements, you also have:

• Proven experience in either a guest service, beauty or fitness environment
• Exceptional personal presentation
• Articulate communication skills
• Strong attention to detail and ability to effectively manage multiple tasks at any given time
• The ability to work rostered shifts across a 7 day roster, including early mornings.