Digital Payments Support Specialist
il y a 2 semaines
Digital Payments Support Specialist
Location: Lebanon, TN
If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
The Connective Force
Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You're the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You'll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
JOB SUMMARY:
The Digital Payments Support Specialist II performs operational duties related to all digital payments and electronic banking products and services. This position serves as the first line of escalation for digital payments and electronic banking concerns, collaborating with team members or other business units to resolve issues. The Digital Payments Support Specialist II reports to the Digital Payments Manager and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES:
- Perform operational duties related to all digital payments and electronic banking products and services
- Assist customers and team members with digital payments and electronic banking issues or inquiries
- Serve as initial point of escalation for digital payments and electronic banking concerns, recognizing when further escalation is needed to improve customer experience
- Assist with product implementation, system updates and maintenance, and special projects as needed
- Utilize sales and service strategies to retain existing relationships and enable growth of new relationships, referring to the appropriate business partner as needed
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
- Attend training as requested
- Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Participate in outside community activities as required
- Perform other duties as assigned
- High school diploma or GED
- 3 years of experience in digital payment, electronic banking, treasury management or related field
- 2 years of customer service experience including the ability to build relationships with internal and external customers
- Working knowledge of bank regulations, products, and services
- Excellent verbal and written communication skills
- Proficient with Microsoft Office with the ability to learn new software
- Desire to support and teach others
- Advanced organization, time management, and prioritization skills
- Ability to document and maintain policies and procedures
- Ability to serve customers in a courteous and professional manner
- Maintain a professional demeanor at all times
- Excellent interpersonal skills and active listening
- Advanced critical thinking and problem-solving skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability to multitask
- Ability to work independently while demonstrating excellent follow through
- Ability and willingness to work with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic with a strong desire to exceed expectations
- Maintain confidentiality discretion
- Ability to effectively work in collaboration with others
- Must be able to work flexible and extended hours at times, including occasional Saturdays
- Willing to grow and be challenged
Comprehensive Benefits & Recognition:
We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.
Grow With Us:
"Grow With Us" is more than a slogan—it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.
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