Bell Man

Bell Man

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Lebanon - Beirut

Description The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.

Key Responsibilities The job of Bell Man is executed satisfactorily when:

• Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction. 
• Escort guests to their room.  For first time guests, explain hotel services.  In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.  Follow up when necessary.
• Collect luggage from guest rooms and keep them in a secure area until guest departure.  
• Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. 
• Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care. 
• Maintain cleanliness and tidiness of luggage storage room.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise
Education:

• High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant

Experience:

• Worked in the service industry
• Has logistical knowledge

Language:

• Local language – excellent oral and written skills (as applicable)
• English – good oral and written skills
• Additional language - beneficial

Competencies:

• Good physical conditions
• Positive and outgoing
• Good welcoming/communication skills

Technical Competencies:

• Has knowledge about Microsoft Office Applications
• Valet Service Application

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Flexibility in the scheduling  
• Initiative
• Customer service orientation 
• Teamwork / Cooperation
• Oral and listening skills
• Basic writing skills
• Friendly and caring attitude
• Strength to lift luggage frequently weighing up to 20 kilos

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