Maintenance Admin

The maintenance operator assists the head of unit in the management of network incidents.

He/she is responsible of the update of the maintenance database and of the follow up of the running activities.

1.   Duties & Responsibilities

Assist the head of unit in receiving and tackling network faults according to the followings:

Ø  Receive network outage complaints from the call center through the enterprise workflow management systems

Ø  Identify incidents in terms of location, network type and voltage level

Ø  Coordinate with the head of unit to issue work orders

Ø  Monitor the tasks and report abnormalities and possible delays

Ø  Assist the head of unit in the closing of the incidents using the computerized work flow management system. The closing shall include accurate reporting of the incident status, used materials, man-hours, GIS update drawings, etc.

Ø  Ensure relevant reports are formulated for each and every major network incident

Ø  Assist the head of unit in the development and implementation of the preventive maintenance schedules

Ø  Perform daily maintenance progress and statistical reports, including supplied and installed materials 

University degree

Good organization skills

Ability to work under pressure.

Ability to coordinate with a team.