Business Operations Manager

Responsibilities

Business Unit Support

Serve as the first point of contact for information regarding Practice activity and business status.

Track business pipeline, ensure business activity (prospects, proposals, wins/losses) is fed into the internal system (i.e. iPower) timely and accurately.

Ensure that all Risk & Quality (R&Q) requirements are met and accurately reported in the system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed.

Manages projects financials (track the actual vs. budget time and expenses of each project), report status to seniors and forecast time and expenses when needed.

Follow up on invoicing and collection in close coordination with the finance team.

Monitor marketing spend of the practice vs. budget; work with the finance team to identify/resolve issues.

Track and manage the practices performance by preparing a monthly financial scorecard (including revenue, billability, pipeline, receivables, etc.)

Support the finance team and the practice in the annual planning.

Support staffing processes in coordination with the Staffing Team; work closely with Staffing Manager on allocation of team members to new projects and provide updates on deployment and gaps.

Track people movements for the practice in coordination with HR, e.g. practice alignment, new hires, resignations and leaves.

Maintain repositories on proposals, project deliverables, intellectual capital material and project qualifications, acting as a facilitator for information on client activities such as proposal, marketing documents, etc.

Track the viewpoint pipeline in coordination with the Marketing Team and follow up with Practice Seniors to make sure deadlines are met.

Interact continuously with Partners on business issues to understand and track business priorities: Participate in major target account and content calls.

Plan QBRs and Practice meetings in coordination with assistants (logistics, meeting support, agenda creation, content material preparation).

Proactively lead initiatives within the Practice in order to drive continued improvements of processes and business operations as per the Practice needs.

BOA Management

Delegate and allocate tasks to the BOA as per business needs and BOA skill set and knowledge, empowering the BOA on her/his work and publicly acknowledging her/his work performance and successes.

Supervise and check the work of the BOA, providing timely and constructive feedback.

Provide continued coaching to the BOA and make sure that the BOA has opportunities of growth within her role.

Business Operations Team

Share best practices with other team members and drive implementation in Practice.

Proactively participate in team initiatives aiming to further improve business operations.

Proactively suggest ideas on team initiatives and overall improvement actions of operations.

Act as an informal mentor to the Business Operations Assistants and more junior Business Operations Managers.

Be an integral part of the team (assume project responsibilities, attend team calls, coach new hires, provide reciprocal vacation coverage).

Closely team with other parts of the Decision-Making Support team (i.e. Financial Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing,

Recruiting, HR Admin, VCS, etc).

Knowledge, skills and abilities

Qualifications

University Degree

5+ years of experience

Background in finance

Experience in consulting preferred

Skills

Excellent oral and written communication skills as well as good presentation skills - able

to create presentations with no guidance and present them in front of an audience

Affinity to work with quantitative data and very good analytics

Exhibit entrepreneurial drive and proactivity

Excellent time management and organization skills - able to work within an unstructured

environment

Service-oriented attitude, proactive thinker, networker, information seeker and team player

Preferred experience in previously managing one or two resources

Extensive knowledge of relevant computer software (e.g. Microsoft Office), Excel, PowerPoint, Outlook

Possess the competencies required to meet the complex demands of BOMs role and partners needs and to mobilize own resources (skills, behaviour, knowledge attitude) to perform the BOMs role effectively

Willingness and interest to frequently interact with and reach out to Partners and Principals and the team and to engage in limited travel to team meetings etc.

Ability to interact efficiently with senior members of the firm across time zones