csr

Responsibilities:

• Create and update records ensuring accuracy and validity of collected information
• Follow-up on cases on a daily basis and contact customers via email as well as update the CRM database accordingly
• Manage data and enter record information as needed
• Schedule and plan appointments
• Maintain good relationships with customers and colleagues built on transparency

Skills:

• Excellent English verbal and written communication skills
• Strong interpersonal and communication skills
• Extremely organized and efficient
• Excellent attention to detail
• Professional and formal
• Proficiency in MS Office
• An enthusiastic approach to the job and a positive attitude

Job Requirements:

• Bachelor's degree in Business Management, Business Computing, Marketing, Human Resources, IT
• 2+ years experience in a relevant field
• Strong analytical and problem-solving skills
• Attention to detail
• Excellent communication skills, with the ability to translate complex data findings into actionable insights for non-technical stakeholders
• Ability to work independently as well as collaboratively in a fast-paced environment