Credit & Collections Strategy Manager

Our client is a leading global consulting firm, helping the world's top businesses, governments and organizations. Seeking to hire a Credit Control Manager at their office in Beirut.

Responsibilities

Accounts Receivable & Cash Collection Strategy

• Manage the full accounts receivable lifecycle, ensuring timely and accurate invoicing particularly via the Etimad portaland consistent follow-up on outstanding balances.
• Oversee daily monitoring of bank statements and ensure accurate, timely allocation of client payments to corresponding invoices, in coordination with internal teams.
• Handle overdue accounts and payment escalations through structured follow-ups, including on-site client interactions where appropriate, with a focus on the Saudi market.
• Support the development of monthly cash collection forecasts using historical payment data and commercial inputs to enhance cash flow planning and visibility.
• Build and maintain effective client relationships to address payment delays, prevent disputes, and improve overall responsiveness in the collections process

Client Relationship Management & Credit Risk Oversight

• Serve as a reliable point of contact for key clients, with a sound understanding of their internal approval and payment processes.
• Work closely with Partners and Engagement Teams to align on collection priorities, client- specific risk considerations, and billing strategies.
• Conduct all client-facing activities with professionalism and cultural awareness, especially when engaging with public sector entities across the GCC

Digital Integration & Process Optimization

• Support the FPC Manager in managing and improving the Receivables Dashboard, providing clear, up-to-date insights into AR status, risks, and performance indicators.
• Supervise the invoice submission process, ensuring the accurate and timely upload of invoices and required documents to client portals in line with compliance requirements, helping to reduce delays and accelerate processing.
• Recommend and implement process improvements that reduce manual tasks, improve billing accuracy, and enhance overall efficiency in the receivables function.

Reporting, Analytics & Stakeholder Engagement

• Support the FPC manager in providing reporting updates to Finance leadership and Partners, including collection performance updates and aging analysis.
• Maintain transparent and regular communication with Finance, Business Operations, and Engagement Partners regarding payment status, disputes, and reconciliations.
• Support audit and compliance cycles by preparing and delivering relevant AR documentation, client confirmations, and reconciliations.

Leadership & Team Management

• Oversee the distribution of client accounts within the team, ensuring fair allocation based on complexity, aging profile, and client sensitivity.
• Foster a collaborative team culture built on shared ownership, open communication, and a commitment to accuracy and timely delivery.
• Collaborate with internal stakeholders (Finance, Legal, Operations) to resolve invoicing issues, align contract terms, and improve collection outcomes.
• Lead the bank guarantee retrieval process for closed projects, ensuring proper documentation, client coordination, and timely release.
• Act as the go-to person for the Firms Treasury Team.

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, or a related discipline (Masters degree or relevant certification is a plus).
• Minimum 8 years of experience in credit control, accounts receivable, or cash collections, with at least 5 years in the GCC region, particularly within Saudi Arabia.
• Strong familiarity with regional invoicing practices, taxation policies, and government sector payment cycles is essential.
• Core Competencies & Technical Proficiency
• Expertise in credit control and collection management
• Comfortable working with digital tools, including platforms like Etimad, AR dashboards, and financial systems used for invoicing and payment tracking.
• Strong interpersonal and communication skills, with the ability to build effective working relationships across internal teams and with external clients.
• Analytically minded, with the ability to interpret financial data and reporting outputs to support planning and identify trends or areas of concern.
• Culturally aware and service-oriented, able to manage client interactions thoughtfully and professionally in a regional context.
• Experience supporting and coordinating within a team environment, with a focus on collaboration, continuous improvement, and ensuring process consistency.