Customer Service Associate

il y a 2 semaines

Lebanon, New Hampshire Gardens Alive Temps plein


Full-time

Description

RESPONSIBILITIES:


• Provides exceptional customer service across all departments at the garden center.


• Takes personal accountability for representing the values and company appropriately in all situations (service, dress code, interpersonal skills).


• Promotes a positive work environment through an inclusive and respectful approach.


• Celebrates and encourages diversity, equity, and inclusion in the workplace. 


• Strives to drive sales by sharing product knowledge and leveraging expertise to suggest additional products and merchandise.


• Promotes customer loyalty by encouraging customers to sign up for the Gardener's Club so they can stay connected with us and get exclusive notifications of sales and in-store promotions. 


• Builds rapport with customers by listening, connecting, and sharing personal experiences with product.


• Resolve problems through active listening to gain understanding of customer's needs. Leverages product knowledge and      problem-solving skills to solve problems promptly and effectively.


• Competently leverages technology to provide seamless and efficient customer service.


• Remains calm when faced with uncertain issues. Demonstrates passion for learning new things. Turns a challenge into a selling opportunity.


• Assists with store operations goals to remain efficient, accurate and productive through processes such as organizing stock, replenishment, receiving, seasonal merchandising changeovers, transfers, cycle counts and physical inventory. 


• Remains current on all retail division promotions/offers and informs customers of value offers, events and educational opportunities.


• Identifies pest problems, weeds, propagation, and culture for a wide variety of plants from flowers to fruits.


Requirements


• Remains current on product offer and upholds company focus on recommendations for      earth friendly gardening solutions.


• Perform carry out duties and other duties as assigned. 


• Excellent customer service skills, including very positive attitude; ability, patience, and enthusiasm to research solutions to help solve customer problems or answer questions.


• Strong problem-solving and multi-tasking skills.


• Excellent communication skills.


• POS/Cash Register experience required.


• Strong understanding and of on-line search engines and on-line purchasing      protocol.


• Familiarity and proficiency with internet search engines and on-line research.


• Intermediate plant and gardening knowledge along with a passion for gardening.


• Knowledge of divisional product and service offer with a focus on hardgoods, gift,      outlet, soils, fertilizers, pottery, etc.


• Ability to lift 40 lbs. occasionally.


• Work a flexible schedule including evenings, holidays, and weekends.


• Standing on hard surfaces with regular lifting for shifts of up to 8 hours. 


• Adhere to all company policies as outlined.


Salary Description
$15.00/hour to $17.40 per hour

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