Receptionist / Customer Service
il y a 3 jours
Flex Studio is looking for a highly motivated individual for the role of Receptionist / Customer Service Officer in its Saifi branch.
Flex Studio is Lebanon's first preventative physiotherapy and stretching studio, offering a unique wellness concept and customized assisted-stretching sessions. As Lebanon's number one dedicated stretching studio, we believe that stretching is a vital component of a balanced and healthy lifestyle, holding the power to prevent injury, prolong mobility and replenish vitality.
Kindly send your C. V. to 03/122632.
Job DescriptionThis is an incredible opportunity to deliver a customer service role in a professional and vibrant working environment in our studio located in Saifi Village, Beirut.
The job holder will also have an opportunity to grow opportunity to learn and grow.
Essential Duties & Responsibilities:
• Provide excellent customer service and advice to prospect or existing clients on services, products, and general health, with a positive and friendly attitude.
• Ensure that members have first-class experience every time they visit Flex Studio.
• Ensuring organization throughout the facility and overall cleanliness and hygiene, with special focus on entryway, front desk, waiting, and retail areas.
• Manage and oversee all aspects of answering phone-calls, client bookings, scheduling, taking appointments.
• Ensure client notes & accounts are kept up to date after every session, taking in client feedback and addressing any concerns through alerting the management/physiotherapists.
• Maintain an effective client maintenance programme and client referral program.
• Perform key admin, office management and support tasks as needed.
• Promote Flex Studio's image and identity
• Attend all meetings when requested
• Welcoming and greeting clients warmly and professionally
• Ensure clients are comfortable, happy, and content with the services and overall experience at Flex
• Promoting Flex Studio's image and identity
•
Creating a lasting impression
• Performing an array of techniques to enhance client expectations and experience
• Provide excellent customer service and advice on services, products, and general health
Key Qualifications:
• Completed Bachelor's Degree in sales/hospitality/business management or related field.
• Experience in customer service / sales position (2-3 years)
• Excellent time management and organization skills
• Excellent communication skills and a friendly/caring personality
• Reliable, trustworthy and motivated
• An ability to work within a team and build relationships
• Passion and drive for helping clients achieve their desired results
• A commitment to learning and developing skills within the industry
• Strong customer interaction skills with ability to help build client base
• A confident, professional and outgoing attitude - with emotional stamina to be "at your best" with every client.
• Passion for health and wellbeing
• Professional presentation
Benefits:
• Employee discount
• Flexible schedule
• Professional development trainings provided on regular basis
Schedule:
• Mondays - Fridays | 9AM - 6PM
• Saturdays | 9AM - 3PM
Supplemental Pay:
• Bonuses
Kindly send your C. V. to 03/122632.
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