front desk agent
il y a 13 heures
Register guests into the Hotel, ensuring all relevant details are obtained and recorded in the system
Attend to guest queries and complaints in as far as possible/authorized and when needed refer to the Management
Control daily departures allowing smooth check-out according to Hotel s standards and procedures
Maintain accurate control of guest room keys
Take over reservations when the Reservation office is closed or in the absence of the team
Maintain a cash float for use with guest payment of accounts and foreign currency exchange
Make sure all departures with an account to a company have supporting documents attached
Remain up to date with all rates, packages and promotions being offered by the Hotel
Stay up to date with all Food and Beverage activities, promotions, themed evenings, entertainment, etc. along with costs and timing and other related information
Promote and maintain good public relations while endeavoring to maximize on occupancy and average room rate
Remain aware of the Hotel s budgeted occupancy and average room rate
Solicit guest satisfaction and request guest comments, if any, about their experience at the Hotel
Maintain the reception logbook and Opera traces for detailed handover
Escort all arrivals to their rooms upon check-in, give thorough information and promote the hotel facilities
Contribute actively to the Hotel s daily selling and up selling figures
Adjust information to maintain updated data in the system
Keep a clear, uncluttered and appealing Reception area and take prompt action when tidiness is needed or ask for the relevant department support
Mark down all flaws, never turning a blind eye and notify immediately concerned while keeping track for follow up
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Front Office Supervisor
il y a 4 jours
Beyrouth, Beyrouth, Liban Lancaster Eden Bay Temps pleinLancaster Eden Bay is looking for a Front Office Supervisor.Flexible in a working shift.English is a must. French is a plusDesired Candidate ProfileThe candidate should: monitor room availability, ensure that all front desk tasks are performed accurately and ensure high level of guest satisfaction.Previous experience in a 5-star hotel, within the same role...
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Hotel front office Supervisor
il y a 4 jours
Beyrouth, Beyrouth, Liban Jobs for Lebanon Temps pleinJob Description We are seeking an experienced and customer-focused Front Office Supervisor for an Hotel Located in Iraq to join our team. This role is ideal for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional guest experiences.Key Responsibilities:Oversee daily front office operations to ensure smooth,...
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guest relation
il y a 13 heures
Beyrouth, Beyrouth, Liban Client of Hirelebanese Temps pleinWelcome and assist guests in a friendly and professional mannerHandle guest inquiries, requests, and complaints promptly and effectivelyEnsure guest satisfaction by providing personalized serviceCoordinate with front desk, housekeeping, food & beverage, and other departmentsMaintain accurate guest records and feedback logsResolve issues and escalate complex...
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Receptionist Agent
il y a 2 semaines
Beyrouth, Beyrouth, Liban Client of Hire Lebanese Temps pleinGreet guests upon arrival with a friendly and professional attitude.Perform check-in and check-out procedures efficiently and accurately.Handle room reservations, cancellations, and modifications in the hotel s system.Manage guest requests, concerns, and complaints with courtesy, efficiency, and discretion.Provide accurate information about hotel facilities,...
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Receptionist & Data Entry Officer
il y a 4 jours
Beyrouth, Beyrouth, Liban Client of hirelebanese Temps pleinKey ResponsibilitiesFront desk and client coordination: answering calls and messages, welcoming clients, booking, rescheduling, and confirming appointments with zero errors.Data discipline: daily data entry and updates on Excel for clients, packages, attendance, and internal trackers. Accuracy is non-negotiable.Financial admin: entering invoices, tracking...
