Technical Team Coordinator

il y a 4 semaines


Beyrouth, Beyrouth, Liban DHAS Temps plein

Requirements:

Language Skills:
Fluent in Arabic, English, and French.

  • Bachelor's degree in Engineering (Electrical, Mechanical, or equivalent).
  • Proficiency in Microsoft Office.
  • Strong data entry and reporting skills.
  • Excellent administrative writing skills.
  • Effective communication skills.
  • Familiarity with email etiquette.
  • Negotiation skills.
  • Customer-centric mindset with a focus on understanding customer needs.
  • Ability to inform and update others.
  • Commitment to self-development and continuous learning.
  • Strong attention to detail and professionalism.
  • Demonstrated ability to work collaboratively in a team environment.

Responsibilities:
As a Technical Team Coordinator, you will play a vital role in overseeing the activities of our technical team and ensuring efficient installation, maintenance, and after-sales services

Your responsibilities will include:

Supervising technical team:
Provide guidance and support to the technical team members involved in installation, maintenance, and after-sales services. Ensure adherence to quality standards and timely completion of tasks.

Project management:
Manage new project installations, including coordinating commissioning activities and overseeing the handover process. Maintain effective communication with relevant stakeholders throughout the project lifecycle.

Reporting and documentation:
Handle technical team reports, including collating data, preparing comprehensive reports, and maintaining accurate records. Present findings to management as required.

Quotation preparation:
Prepare quotations for new projects, considering client requirements and ensuring competitive pricing. Collaborate with sales and finance teams to finalize quotations.

  • Client communication and follow-up: Engage in regular communication with clients to address their queries, provide updates, and ensure customer satisfaction. Handle phone calls related to after-sales service promptly and professionally.

Maintenance contracts:
Create and manage maintenance contracts with clients, ensuring clarity on service agreements, deliverables, and timelines. Monitor contract renewals and modifications.

Complaint resolution:
Handle clients' complaints promptly and effectively, investigating the issues, identifying root causes, and implementing corrective actions. Strive to resolve problems to the satisfaction of the clients while maintaining a professional approach.

Client satisfaction:
Proactively work to ensure client satisfaction by providing professional service, promptly addressing concerns, and building strong client relationships

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