Goal of position
â¢Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidance / trainings
Ensure project delivery and successful implementations in a timely manner
Tasks and Responsibilities
â¢Implementation and setup and configuration of the applications of VESTIO at the client site and at the company platform
â¢Conduct application support, data support and technical support
â¢Data migration (legacy data) from existing system at the clientsâ site
â¢Data validation & reconciliation with old systems of results post migration to the new system
â¢Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, etc.) or trading system
â¢Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management
â¢Follow up with clients after training to ensure optimal training results
â¢Communicate with clients frequently and even sometimes during days off
â¢Solve problems and find workaround solutions on the spot (suggest change on an SP â link an excel to the DB â create a form inside excel and connect it to the DB â etc.)
â¢Respond to tickets and elaborate responses (using screenshots and diagrams and scenarios)
â¢Support the QA department to create their scenarios when technical skills are needed
â¢Help in documentation of the products including release notes and provide analysis when needed
â¢Handle direct contact with clients after sale
â¢Receive customer complaints calls and check if they can be resolved via phone
â¢Visit clients to solve problems and complaints if the problem couldnât be resolved over the phone, and perform analysis and requirement gathering when needed.
â¢Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
â¢Modify applicationsâ reports upon request
â¢Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
â¢Communicate with clients throughout the software customization process to obtain feedback and approval
â¢Create a specialized document for each client, detailing all customizations made and prepare release notes as well.
â¢Support business development with pre-sales content.
Job Specifications
- Qualifications: Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
- Experience: 4 years of experience in ERP and/or financial sector and related fields
4 years of experience in an equivalent job position and project management
- Skills:
· Web server, Network basis, Windows server, SQL Server and Crystal Report

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