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Colortek Branch Manager

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Job Purpose:
As the Branch Manager for our flagship retail shop in Musseitbeh you will lead our flagship store to achieve its sales targets, maintain operational excellence, and uphold our brand standards.

Key Accountabilities:
- Ensure compliance with the brandâs standards, policies, and guidelines.
- Oversee and manage all aspects of the store's day-to-day operations.
- Implement the franchiseâs operating procedures and best practices.
- Maintain the store's overall appearance and adherence to brand standards.
- Train and lead a team of customer service representatives, delivery counter officers, tinting specialists and cashiers and other store personnel.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Ensure that employees are knowledgeable about the product offerings and provide excellent customer service.
- Execute set sales strategies to achieve or exceed sales targets while upholding the brand's values.
- Prioritize customer satisfaction by addressing customer inquiries, concerns, and feedback promptly.
- Train staff to deliver a consistent and exceptional customer experience.
- Oversee inventory control, including stock levels, ordering, and replenishment.
- Manage the store budget, track expenses, and maximize profitability.
- Implement pricing strategies that maintain competitive pricing and profit margins.
- Collaborate with the HO team to plan and execute local marketing campaigns.
- Identify opportunities for promotions, events, cross selling, or partnerships to boost sales and customer engagement.
- Maintain accurate records of sales, inventory, and employee performance.
- Prepare regular reports for senior management on store performance and recommendations for improvements.

Skills, Knowledge and Experience required:
- Bachelor's degree in business management or a related field (preferred).
- Proven experience in retail management with a strong background in franchising.
- Knowledge of wall and floor covering products, including paint, wallpaper, and accessories.
- Exceptional leadership, communication, and problem-solving skills.
- Proficiency in ERP systems.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of degrees, certificates and recommendations if available